If something is wrong with your order, we will put it right. This page explains how returns and refunds work at Ninetails.

When you can return an item

You can request a return within 7 days of delivery if the item is defective, damaged in transit, not as described, or not the item you ordered.

How to request a return

Email hello@ninetails.blog or use our contact page within 7 days of delivery. Include your order number, a short description of the problem, and clear photos or a short video of the item and its packaging. Keep the original box, accessories and invoice until the return is sorted out.

What happens next

We review your request and reply by email. If it is approved, we arrange the pickup or tell you how to send the item back. For defective, damaged or wrong items, you do not pay for return shipping.

Refunds and replacements

Once we receive and inspect the returned item, we will either send a replacement or refund you, whichever you prefer where stock allows. Refunds go back to your original payment method within 5 to 7 business days of approval. Your bank may take a few more days to show it.

What we cannot accept

We cannot accept returns of items that have been used, damaged or tampered with after delivery, or that are missing parts or original packaging, unless the problem was there on arrival.

Manufacturer warranty

Most electronics carry a manufacturer warranty. If a fault appears after the 7-day return window, the brand’s authorised service centre handles the repair under that warranty. If you are unsure how, write to us and we will point you to the right place.

Nothing on this page limits your rights under Indian consumer law.